VINView
Dealer Success

We sat down with Jeremy Hayes, general sales manager at the Norwood location, about his experiences at the Herb Chambers automotive group, as well as how VINView makes fulfilling Herb Chamber’s vision easy.

As Jeremy puts it, “The Herb Chambers Group is just known for customer service. It’s a reputation. The customer’s always right. Herb Chambers says, ‘We don’t sell people cars, we help them buy them,” and that’s true. We are very open and honest with our customers and guide them through the process of finding the right vehicle.”

Integral to the process of helping a customer find a vehicle is the accurate ETAs thatVINView provides to Jeremy and the rest of the team at Herb Chambers Lincoln of Norwood.

Jeremy says it best: “Why wouldn’t you buy a car from Herb Chambers? His reputation precedes himself, and he really builds on that. He doesn’t want us to sell the car. He wants us to help the customer buy the car. That’s just what we do.”

Taking the Guesswork Out of ETAs with VINView

All together, VINView is a game-changer for the work that Jeremy does. Before VINView, “The automotive industry was like the cable guy. We heard from other reps that they’d tell their buyers, ‘We’ll be there sometime between two and six weeks, but it’ll be here sometime between eight to ten weeks.’ Who knows?”

Now, Jeremy has seen first-hand the accurate and reliable ETAs VINView provides. And it’s not just the ETAs—it’s also the precise nature of the information provided by VINView, which “gives the salespeople and me better communication with our clients. Your car is right now in New York, or your car right now is in Deerfield, Massachusetts. They like to hear that instead of ‘it’s on a train somewhere.’”

Jeremy also loves just how easy VINVIew is to use, “You copy the VIN into the VINView search bar, and boom, there’s your car. I don’t think it can be any easier than that.”