Delays disrupt experiences that drive passion, loyalty, and advocacy.
Recreation customers plan riding seasons, travel, and family adventures around their equipment. When motorcycles, ATVs, boats, and RVs arrive late or stay in service too long, the disappointment is immediate — and highly visible through tight-knit communities and digital channels. Predictability in delivery and service elevates brand confidence and customer excitement.
Experience Depends on Equipment Availability
A delayed toy-hauler can cancel a family vacation. A boat held back for weeks disrupts a limited summer season. And downtime on an ATV or motorcycle reduces brand affinity and accessory purchases. Recreational OEMs must deliver clarity and accurate timelines to match the emotional investment of every sale.
Automotive’s Model for Customer Trust
Automotive leaders have demonstrated that transparency throughout the order and service process boosts loyalty and repeat business. Delivery dates are tracked in real time, and repairs are communicated before customers call. That same level of operational discipline is now expected by lifestyle buyers.
FreightVerify, Now Part of Overhaul
FreightVerify, now part of Overhaul, provides real-time visibility from production to dealership arrival and from service drop-off to ride-ready. Exact ETAs, proactive alerts, and predictable repair timelines ensure the ownership experience begins — and continues — with confidence and enthusiasm. OEMs strengthen brand reputation while dealers protect customer momentum.
How Motorized Sports & Recreation can learn from the Automotive Industry's Transformation
Download the Solution Brief
Transform ownership experiences from uncertain to unforgettable.
Learn from the innovators who modernized automotive — and elevate recreation next.
We'd love to hear from you.
Give us a call or fill out the contact form.